Customer Protection & Operations
Return & Refund Policy
Last updated & effective: September 24, 2026
1. Return Request Initiation
Customers can initiate return and replacement workflows directly from their account dashboard or by submitting an inquiry with order details. The automated system categorizes claims based on defect type, damaged packaging, or transit delays.
2. Item Condition Standards & Verification
Except for defective or damaged goods, items are evaluated to ensure they remain complete with original packaging. The platform's automated quality control (SQC) modules assist merchants in verifying claims via photo and serial verification.
3. Automated Escrow Reversal & Refund Execution
Once a return is approved by the merchant or customer care administrator, the platform executes an automated escrow reversal, crediting the original method of payment (or wallet balance).
4. Support & Dispute Inquiries
For any return inquiries, contact our operations desk at support@apexglobalonlineshop.com.